{"id":5612,"date":"2023-09-04T13:24:59","date_gmt":"2023-09-04T12:24:59","guid":{"rendered":"https:\/\/klipklaar.nl\/geen-onderdeel-van-een-categorie\/reading-without-a-road-map\/"},"modified":"2023-09-05T09:50:34","modified_gmt":"2023-09-05T08:50:34","slug":"reading-without-a-road-map","status":"publish","type":"post","link":"https:\/\/klipklaar.nl\/en\/promoklip-en\/reading-without-a-road-map\/","title":{"rendered":"Reading without a road map"},"content":{"rendered":"\n<p>If you follow me on Instagram, you will see that for the past few months I have been sharing almost only &#8216;reading views&#8217;. I love reading, I even took a speed reading course when I started my PhD, but reading academic literature (for the first time in your life) and finding structure in what you read, that&#8217;s something else. <\/p>\n\n<p>In this blog, I will give an update on all this reading and a first attempt at that structure, or, what we also call: the fuzzy front-end of research. With reading tips for you of course!<\/p>\n\n<h2 class=\"wp-block-heading\">Parallel disciplines<\/h2>\n\n<p>When I <a href=\"https:\/\/klipklaar.nl\/en\/visual-working\/the-big-plan\/\">started this PhD research<\/a>, I knew I wanted to look from two disciplines: design and public administration. Later, a third was added: services. Because I keep hopping between areas of research, it sometimes feels a little unsteady for me. Now how does this belong together? From what lens will I now examine? Should I actually choose one or can I combine them? And how do you know when you have everything?<\/p>\n\n<p>With each discipline, I am in contact with an academic institute.<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Design is of course my home base, Industrial Design at Delft University of Technology. <\/li>\n\n\n\n<li>At CTF at Karlstad University, where I regularly work for a week, they know all about services. <\/li>\n\n\n\n<li>And I &#8216;flirt&#8217; a bit with the USBO (Faculty of Public Administration) of Utrecht University and the Faculty of Administrative Law of the University of Groningen. <\/li>\n<\/ol>\n\n<p>I see more and more clearly where these areas overlap. Fortunately, plenty has been written about those crossovers as well. <\/p>\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/klipklaar.nl\/wp-content\/uploads\/2023\/09\/3-lenzen.png\"><img loading=\"lazy\" decoding=\"async\" width=\"2732\" height=\"2048\" src=\"https:\/\/klipklaar.nl\/wp-content\/uploads\/2023\/09\/3-lenzen.png\" alt=\"Drawing of three subject areas combined so you can see how they overlap.\" class=\"wp-image-5618\"\/><\/a><figcaption class=\"wp-element-caption\">Drawing of three subject areas combined so you can see how they overlap.<\/figcaption><\/figure>\n\n<h2 class=\"wp-block-heading\">Designing services: service design<\/h2>\n\n<p>This is, of course, a bit of a home game. This blog is full of all kinds of methods, case histories and also a bit of theory on how to design services, how to test them with users, and how to include your organization. In <a href=\"https:\/\/klipklaar.nl\/geen-onderdeel-van-een-categorie\/de-structuur-van-onderzoek-blogverjaardag\/\">the blog &#8220;The Structure of Research&#8221;<\/a>, for example, I summarized 99 blogs about our design research team at the Executive Agency of Education and how we proceeded. <\/p>\n\n<p>It is a feast of recognition to dive into the literature on this topic. Most of what I learned in practice helps me so reading about it instantly clicks. If you like to brush up on some theoretical background as well, here are a few of my favorites:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><em>Usability engineering<\/em> by Jakob Nielsen from 1985, classic!<\/li>\n\n\n\n<li><em>Frame innovation<\/em> by Kees Dorst, 2015. The first design book I ever read: 5 stars. <\/li>\n\n\n\n<li>The <a href=\"https:\/\/www.service-design-network.org\/\">Service Design Network<\/a>: not a book, but an interactive network with many resources, by founder Birgit Mager. <\/li>\n\n\n\n<li><em>This is service design<\/em> by Marc Stickdorn from 2011. <\/li>\n\n\n\n<li>And my favorite book: <em>Good services<\/em> by Lou Downe from 2019. <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Where government and service research overlap<\/h2>\n\n<p>At <a href=\"https:\/\/klipklaar.nl\/promoklip-en\/how-to-survive-your-first-conference-frontiers-in-service-2023\/\">the Fronteers in Service conference in June<\/a>, I realized that the services field is quite commercial. It is also a subfield of Marketing, so that makes sense. Still, there is a &#8220;public services&#8221; branch. In January, I was at CTF to learn more about services, and was put on the trail of <em>public service logic<\/em>:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>After the visit, I wrote <a href=\"https:\/\/klipklaar.nl\/en\/promoklip-en\/welcome-to-the-academic-world-of-public-services\/\">the blog: welcome to the academic world of government services<\/a>.<\/li>\n\n\n\n<li>as a thought experiment, I then wrote &#8220;<a href=\"https:\/\/klipklaar.nl\/promoklip-en\/the-value-is-in-the-classroom\/\">The value is in the classroom<\/a>&#8221; where I tried out the service-dominant way of thinking on my organization and education services. <\/li>\n<\/ul>\n\n<p>An important part of combining these two fields of study is that I properly define what &#8220;public service&#8221; is. I want to do that by reading more about public value and how it is viewed. Next, I want to look at what government service within the large rubric of public service means. And so I will also have to define what a public service provider is. This is what I will be working on this fall. <\/p>\n\n<h2 class=\"wp-block-heading\">Design in government<\/h2>\n\n<p>I discover that there are two major streams here:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>policy design: designing policy. For example, what the <a href=\"https:\/\/ddc.dk\/\">Danish Design Center<\/a> like Christian Bason writes about it in 2017&#8217;s <em>Leading public design<\/em>. <\/li>\n\n\n\n<li>service design in government: designing government services. For example, <em>Digital transformation at scale, why the strategy is delivery<\/em> by <a href=\"https:\/\/www.andrewgreenway.com\/\">Andrew Greenway<\/a> from 2018 who describes from the UK government how they go about creating (often digital) services. <\/li>\n<\/ol>\n\n<p>I find that second movement particularly interesting, but realize that I overlap with policy design and must relate to it. In the Netherlands, policy and implementation\/ service delivery is quite separated at the national level, but in other countries (or in our local governments) this is much less the case. <\/p>\n\n<p>I also enjoy reading about the rise of service teams in government, internationally. And I want to know what they are up against and what has helped them make government services that are good for people. So I also cannot escape delving into organizational dynamics and growth. <\/p>\n\n<h2 class=\"wp-block-heading\">But first: what is the next step? <\/h2>\n\n<p>The above exploration and all these reading views will have a place in my second article. With this conceptual piece, I will give the rest of my research a good framework, I will have some working definitions which help me be clear and unambiguous, and all of that together can later nicely be the second chapter of the dissertation. <\/p>\n\n<p>Do you enjoy following this research? Subscribe to <a href=\"http:\/\/onftool.org\/iasdr2023\/index.php?page=submissions\">my monthly newsletter<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you follow me on Instagram, you will see that for the past few months I have been sharing almost only &#8216;reading views&#8217;. I love reading, I even took a speed reading course when I started my PhD, but reading academic literature (for the first time in your life) and finding structure in what you [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5606,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[316],"tags":[],"verborgen":[],"class_list":["post-5612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-promoklip-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reading without a road map - Klipklaar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/klipklaar.nl\/en\/promoklip-en\/reading-without-a-road-map\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reading without a road map - Klipklaar\" \/>\n<meta property=\"og:description\" content=\"If you follow me on Instagram, you will see that for the past few months I have been sharing almost only &#8216;reading views&#8217;. 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