We found 25 results for your search.
Crossing the Order is the latest book by Arre Zuurmond, government information management commissioner. During his book presentation (yesterday) he asked me to comment on the chapter Transformation. A great honor of course, you can read my speech below. Want an update in your mailbox every month about my research? Then subscribe to my newsletter. […]
You cannot achieve the best human-centered design for an interactive service without iterations. In a series of blogs, I cover the principles of human-centered work. Iterative work is an important part of that. That’s what this blog is about. Want an update in your mailbox every month about my research? Then subscribe to my newsletter. […]
When you want to create government services that people can use to achieve their goals, it is important to design them human-centered from the beginning. You do this by continuously involving users during the conception and creation of services. In a series of blogs, I explore the principles of human-centered design. Involving citizens continuously is […]
For the past few months, I have been following a team in the government that is redesigning services to help people repay their debts to the government. I am looking at what helps and hinders them in making these services human-centered. To find an answer to that question, I must first have a good understanding […]
Can a design-based approach lead to better governance? During the event From Steerless to Steering Power, organized by PONT, Kustaw Bessems talked about his new book, Stuurloos (Steerless). The room was full of people interested in the overlap between design and government. Kustaw mentioned 4 patterns that are difficult in government, and for each pattern […]
A few years ago, someone close to me called “what should you do if a bailiff comes by?” I didn’t know that at the time. Only on the third page while stress-googling I came upon a link to the Ombudsman with what you can do and ask. And what to actually expect. This week I […]
Yesterday, more than 100 researchers working in the Dutch government met in Utrecht. The government-wide research community held its first real-life event, and the organization had to ask participants to attend with just 5 persons per government organization. If you had told me this 10 years ago, I wouldn’t have believed you. So many researchers […]
Around the turn of the year, I usually write a review of the past year. And this year, of course, it is about my doctoral research. The 2022 retrospective blog was about how I set up my research on government services that are good for (the) people. Since this year, I have been sharing an […]
Are government organizations such as the Executive Agency of Education an executor or a service provider? In this blog, I argue that we are both. And that we must learn to connect those two roles. Last week the directorate at the Executive Agency of Education (DUO) where I work, for those in the know the […]
A well-known saying among designers is trust the process. Indeed, since I started working in government 10 years ago, as a designer of (digital) government services for citizens, I have often heard and said that you have to trust the process. In this blog, I tell you why that’s not enough when it comes to […]